Frequently Asked Questions
Finding the right counsellor is an important step, and we understand it can feel overwhelming. We encourage you to browse our therapist profiles and see if one or two therapists resonate with you. To help you decide, we offer a free 20-minute consultation where you can get to know a counsellor and see if the fit feels right.
If you’re unsure where to start, no worries — simply fill out our new client inquiry form, and we’ll recommend a therapist who may be a match for your needs.
We offer both in-person and online counselling services for individuals and couples. You can view our rates here.
Many extended health benefit plans cover Registered Clinical Counsellor (RCC) and Registered Social Work (RSW) services. Please check with your provider to see if you’re eligible for coverage.
We offer direct billing to some insurance providers – please reach out to see if yours is eligible for direct billing
If your insurer does not offer direct billing, we provide a detailed invoice that you can submit to your insurer, usually through their online portal.
If you have any questions or want help exploring your coverage options, please don’t hesitate to reach out.
We kindly require 24-hours notice for cancellation or rescheduling to ensure fairness to you, your counsellor, and other clients. Our cancellation fee is the full cost of the counselling session.
Sessions are 50 minutes in length, which allows enough time for meaningful conversation.
Your first session is a chance to get to know your counsellor, discuss what brought you to therapy, and start exploring your goals. It’s a safe, judgment-free space where you can share at your own pace.
Reliable Internet Connection: A stable connection ensures uninterrupted sessions.
Private, Quiet Space: Choose a comfortable area where you can speak openly.
Device with Camera and Microphone: A computer, tablet, or smartphone works best.
Optional Headphones: Reduce background noise and protect your privacy.
Comfortable Setting: Create a calming environment that helps you feel relaxed and supported.
Once you’re ready, you can connect with a counsellor and begin your journey toward clarity, balance, and emotional well-being, all from the place that feels most secure to you.
Yes, online counseling at Pacific Pines Wellness is fully confidential. We prioritize your privacy and adhere to strict protocols to ensure that your sessions remain secure and private.
Here’s how we keep your information safe:
- Secure Platforms: All online sessions are conducted on encrypted, HIPAA-compliant platforms, designed specifically to protect your personal information.
- Confidentiality Standards: Our counsellors follow rigorous ethical guidelines and confidentiality standards, so your information remains strictly between you and your counselor.
- Private, Comfortable Spaces: We recommend that you choose a quiet, private location for your sessions to further ensure your privacy.