Frequently Asked Questions
Finding the right counsellor is an important step, and we understand it can feel overwhelming. We encourage you to browse our therapist profiles and see if one or two therapists resonate with you. To help you decide, we offer a free 20-minute consultation where you can get to know a counsellor and see if the fit feels right.
If you’re unsure where to start, no worries — simply fill out our new client inquiry form, and we’ll recommend a therapist who may be a match for your needs.
We offer both in-person and online counselling services for individuals and couples. You can view our rates here.
Many extended health benefit plans cover Registered Clinical Counsellor (RCC) and Registered Social Work (RSW) services. Please check with your provider to see if you’re eligible for coverage.
We offer direct billing to some insurance providers – please reach out to see if yours is eligible for direct billing
If your insurer does not offer direct billing, we provide a detailed invoice that you can submit to your insurer, usually through their online portal.
If you have any questions or want help exploring your coverage options, please don’t hesitate to reach out.
We kindly require 24-hours notice for cancellation or rescheduling to ensure fairness to you, your counsellor, and other clients. Our cancellation fee is the full cost of the counselling session.
Sessions are 50 minutes in length, which allows enough time for meaningful conversation.
Your first session is a chance to get to know your counsellor, discuss what brought you to therapy, and start exploring your goals. It’s a safe, judgment-free space where you can share at your own pace.
